---
title: "eNPS (Employee Net Promoter Score)"
description: "eNPS (employee net promoter score) measures how likely employees are to recommend your company as a place to work. Get the formula, scale, and example."
url: "https://sageo.ai/glossary/enps"
source: "Sageo (sageo.ai)"
---


# eNPS (Employee Net Promoter Score)

eNPS (employee net promoter score) is a one-question measure of employee loyalty. Employees answer "How likely are you to recommend this company as a place to work?" on a scale from 0 to 10. The score is the percentage of promoters (9 to 10) minus the percentage of detractors (0 to 6). It ranges from −100 to +100. It is adapted from the customer Net Promoter Score.

**Also known as:** employee net promoter score, enps score, enps meaning

## Key takeaways

- eNPS is a one-question measure: how likely are you to recommend this company as a place to work (0 to 10)?
- Score = % promoters (9–10) minus % detractors (0–6); it runs from −100 to +100.
- It is a fast pulse between deeper engagement surveys, not a full diagnosis.
- Always add a “why?” follow-up; the score tells you how people feel, not why.

## At a glance

- **Question:** Would you recommend us as a place to work? (0–10)
- **Formula:** % promoters (9–10) − % detractors (0–6)
- **Range:** −100 to +100; above 0 is net positive
- **Related:** Employee engagement, engagement survey

## Why does eNPS matter?

It is fast, easy to repeat, and easy to compare over time. That makes it a good pulse metric between longer engagement surveys. On its own, it tells you how people feel, not why, so always add a follow-up question.

## How do you calculate eNPS?

eNPS = % promoters (9–10) − % detractors (0–6)

Passives (7–8) count toward the total responses but not toward either group.

## Worked example

120 employees respond. 42 score 9 or 10 (35%). 48 score 7 or 8 (40%). 30 score 0 to 6 (25%).

eNPS = 35 − 25 = **+10**.

## Good follow-up questions

"What is the main reason for your score?" and "What is one thing we could change to make this a better place to work?"

## Frequently asked questions

### What is a good eNPS?

Anything above zero means more promoters than detractors. Your own trend over time matters more than an external benchmark.

### How often should you run eNPS?

Monthly or quarterly as a pulse. Keep it anonymous and report results by team only when group sizes protect anonymity.

### How do you calculate eNPS?

Subtract the percentage of detractors (0–6) from the percentage of promoters (9–10). Passives (7–8) count toward the total but neither group. 35% − 25% = +10.

### What is a good eNPS score?

Anything above 0 means more promoters than detractors. Your own trend over time matters more than an external benchmark.

### What is the difference between eNPS and NPS?

NPS measures customer loyalty; eNPS adapts the same method to employees, asking whether they would recommend the company as a place to work.

### What questions should follow an eNPS survey?

“What's the main reason for your score?” and “What's one thing we could change?” The score alone does not tell you why.

## Sources

- Fred Reichheld, the Net Promoter Score (Harvard Business Review, 2003)